Returns + Exchanges

We want you to love what you receive from The Saffron Gifts. However, if something goes wrong with your order, we are here to help.

Return Eligibility

You may request a return if:

• The product arrives damaged or defective
• You receive the wrong item

Return requests must be made within 48 hours of delivery and must include photo proof.

Non-Returnable Items

Due to the nature of personalized gifting products, the following items are not eligible for return or exchange:

• Customized products
• Personalized items
• Used products

Return Process

To request a return:

1. Email Support@thesaffrongifts.com
2. Include your order number
3. Attach photos of the product and packaging

Our support team will review your request and guide you through the next steps.

Refunds

Once the return is approved and received:

• Refunds will be processed within 5–7 business days
• Refunds will be issued through the original payment method

Shipping

Order Processing

Orders are processed within 1–3 business days after payment confirmation. Customized products may require additional processing time.

Delivery Time

Estimated delivery times:

• Delhi NCR: 2–4 business days
• Other Indian Cities: 3–7 business days

Delivery timelines may vary due to courier delays or peak seasons.

Shipping Charges

Shipping costs are calculated during checkout and depend on:

• Delivery location
• Order size or weight

Promotional offers may include free shipping on selected orders.

Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS.

Delivery Issues

If your order is delayed or missing, contact us at:

Support@thesaffrongifts.com